Refund policy
The Elegance Designs Quality Guarantee
Our Commitment to Excellence
At Elegance Designs Studio, we take immense pride in the craftsmanship of our museum-grade triptychs and framed collections. Because each piece is custom-made to order—utilizing bespoke oak framing and sustainably sourced materials—we maintain a rigorous quality control process to ensure your artwork arrives as a sanctuary-ready installation.
Damage During Transit
In the rare event that your order arrives with structural or cosmetic damage due to shipping, we will rectify the situation immediately.
-
Action: Please contact the studio at [Your Email] within 48 hours of delivery.
-
Requirements: Include clear photographs of the damaged artwork and the exterior packaging.
-
Resolution: We will expedite a replacement of the affected panels at no additional cost to you.
Returns and Exchanges
Because our works are bespoke and printed specifically for your space, we do not offer returns or exchanges for "change of mind". We encourage you to utilize our "View in Room" tools or contact our studio for curation advice before finalizing your acquisition to ensure the scale and palette are perfect for your home.
Cancellations
Cancellations are accepted within 12 hours of purchase, as our production process typically begins shortly thereafter to ensure timely global shipping.